Technology Resiliency Officer
Wells Fargo
Skills: Resiliency, Disaster Recovery, Goverance, Oversight, and Public/Privite Cloud
- Serve as the Subject Matter Expert (SME) for technology resiliency policies and procedures, ensuring compliance across the Corporate and Commercial Investment Banking lines of business.
- Oversee exercise and maintenance activities for resiliency plans, applications, and technology equipment, verifying adherence to enterprise policies and procedures to uphold operational continuity.
- Ensure accurate documentation of E&M activities in the system of record, ensuring audit readiness.
- Collaborate with application teams during pre-deployment to provide guidance on onboarding and resiliency requirements for on-premises, public, and private cloud environments.
- Communicate real event data promptly to resiliency leaders for effective documentation in the system of record.
- Developed a Power BI dashboard to address the lack of streamlined tools, enabling compliance tracking and centralized metrics for 784 resiliency plans, reducing reporting time by 50% and enhancing team efficiency.
- Conduct monthly training sessions for business systems coordinators, reviewing policies and procedures to ensure ongoing familiarity and communicating updates to processes or procedures for enhanced compliance and efficiency.
09/2023 - Present
Professional Transition & Development
Freelance & Certification Focus
Skills: AWS Cloud, Data Analysis, Infrastructure as Code, Cyber Security Fundamentals, AWS Serverless, GIT and Scrum
- Pivoted to cloud architecture during a period of unemployment, self-educating in AWS and earning advanced certifications in AWS Certified Solutions Architect and Terraform Associate to transition into cloud and resiliency roles.
- Built a serverless portfolio site (donsafar.com) for the Cloud Resume Challenge using AWS S3, Lambda, CloudFront, Route 53, and Terraform, demonstrating end-to-end cloud deployment expertise with 99.9% uptime.
- Balanced upskilling with interim project management contracts for a construction company (2019–2021), ensuring financial stability while mastering cloud technologies.
- Co-managed the strategic closure of Safe Haven Holding Corporation as part-owner, showcasing resilience and effective planning under challenging circumstances.
07/2019 - 09/2023
Vice President
Safe Haven Holding Corp
Skills: Strategic Planning, Market Analysis, Financial Management, Communication, Collaboration, Team Building, Process Improvement, Customer Service, Sales & Marketing, and Compliance
- Founded and scaled a car dealership from 6 to 50 vehicles in three years, driving 225% revenue growth by securing funding, optimizing workflows, and implementing data-driven strategies.
- Reduced operational costs by 50% and boosted profit margins by 10% through process re-engineering, in-house solutions, and strategic hiring of sales staff and mechanics.
- Architected and implemented scalable technology infrastructure for sales and inventory management, streamlining transaction processing and operational efficiency.
- Streamlined the car-buying process to under one hour by implementing efficient workflows, earning consistent 5-star customer reviews and aligning technology with business goals.
03/2016 - 02/2019
System Business Analyst
ServiceLink, A Black Knight Company
Skills: Business Analysis, Requirements Gathering, Stakeholder Management, User Acceptance Testing (UAT), Agile Methodologies, Problem Solving, Data Analysis, MySQL, and SOX Compliance
- Designed and implemented a parent-child system architecture, reducing administration costs and data footprint by 65% while enhancing customer satisfaction.
- Developed a web-based client onboarding portal, eliminating duplicate data entry and reducing title insurance order errors by 95%, achieving 90% sales team satisfaction.
- Automated vendor management and workflows through third-party platform integrations, streamlining order processing and fulfillment for improved efficiency and accuracy.
- Developed SQL queries for identity access management reports, ensuring SOX compliance and seamless manager access approvals.
- Facilitated collaboration between business stakeholders and technical teams in Scrum and Waterfall environments, driving effective communication and issue resolution for workflow and vendor configurations.
- Conducted User Acceptance Testing (UAT) and post-release monitoring, ensuring solutions met business requirements and client SLAs with a 100% adoption rate.
- Negotiated a phased rollout for new architecture, ensuring a smooth transition and minimizing deployment risks.
11/2001 - 03/2016
